Return Policy

Last updated: August 25, 2026

We want you to feel confident shopping with Paw & Holler Pet Co. If something isn’t right with your order, we’re here to help.

14-Day Return Policy

We accept eligible return requests within 14 days of delivery.

To qualify for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging when applicable.

Proof of purchase or your order number may be required.

Starting a Return

Before sending an item back, please contact us at support@pawandholler.com.

Include your order number, the item you would like to return, and the reason for your return.

Please do not send a return to an address without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at support@pawandholler.com.

Please include your order number and photos showing the issue when possible so we can review the situation and work toward an appropriate resolution.

Non-Returnable Items

For health, hygiene, and safety reasons, certain opened or used pet-care, grooming, or personal-use items may not be eligible for return.

Items that have been used, damaged after delivery, altered, or returned without authorization may also be ineligible.

If you’re unsure whether your item can be returned, contact us before sending anything back.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect due to an error with the order, please contact us so we can provide an appropriate resolution.

Any applicable return-shipping instructions or costs will be explained when your return request is reviewed.

Refunds

Once an approved return is received and inspected, we’ll notify you of the status of your refund.

If approved, please allow up to 10 days for the refund to be returned to your original payment method.

Original shipping charges are generally non-refundable unless required by law or the return results from an error with your order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@pawandholler.com.

We cannot guarantee cancellation once an order has entered processing or has shipped.

Restocking Fees: We do not charge a restocking fee.

Questions About a Return?

Contact our customer support team:

Paw & Holler Pet Co.
Email: support@pawandholler.com

Please include your order number so we can assist you as quickly as possible.